Global Intranet Launch & Management

Skills Used
Internal Communications, Change Management, Intranet Management, Writing, Graphic Design, Basic HTML/CSS

Tools Used
Intranet CMS, Adobe Illustrator, Canva, Mailchimp, Microsoft 365

Year
2024 - 2025

Company
MillerKnoll

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The Challenge

Launch and manage a new global intranet while driving adoption, improving usability, and establishing sustainable governance across a diverse, distributed workforce.

Project Priorities: Objectives & Audience

Objectives

  • Launch a new global intranet and lead change management efforts to drive awareness, adoption, and sustained use.

  • Establish intranet governance, content standards, and training to enable consistent, high-quality content across teams.

  • Use analytics and associate feedback to guide continuous platform improvements aligned with employee and business needs.

Audience:

  • Primary: All global salaried and hourly associates

The Solution: Approach & Outcomes

    • Multichannel, integrated communications ecosystem: Coordinated launch and ongoing promotion across email, intranet, leadership messaging, and campaigns.

    • Sustainable process management: Defined content workflows, governance standards, and contributor training to ensure long-term platform health.

    • Continuous improvement: Regular review of analytics, feedback, and usage patterns to prioritize enhancements.

    • Successfully launched and promoted a global intranet serving diverse associate groups.

    • Drove platform adoption and return usage through targeted campaigns and iterative improvements.

    • Delivered strategic enhancements including mobile app launch, operations-targeted homepage, leader-only spaces, and high-visibility alert banners.

    • Measurement: Met or exceeded launch adoption and engagement goals, with ongoing optimization informed by post-launch analytics.

Screenshots of intranet app, pop up banner and countdown clock

Diving into the Details

Curated Work Samples *

* Please note: All internal-facing work samples have been modified to protect organizational confidentiality.

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Lessons Learned: Key Reflections

  • Clear governance and change management were critical to long-term success. 

  • Iterative improvements based on data helped the platform evolve alongside associate and business needs.